Refund policy

Return & Refund Policy – Malayali Munchies

At Malayali Munchies, we take great care in preparing and packaging our pickles to ensure they reach you fresh and in perfect condition. Since our products are perishable food items, we do not accept returns. However, we offer refunds or replacements in specific cases. Please read our policy below:

Returns

Due to the nature of our products, we do not accept returns once the order has been shipped.

Refund & Replacement Eligibility

You may be eligible for a refund or replacement in the following cases:

1. Damaged or Leaked Package: If your order arrives damaged or leaking, please contact us within 24 hours of delivery.

2. Incorrect Product Received: If you receive the wrong item, let us know within 24 hours of delivery.

3. Order Not Delivered: If your order is not delivered within 10 business days of dispatch, we will investigate with the courier. If undelivered due to our fault, we will issue a refund.

How to Request a Refund or Replacement

To initiate a refund or replacement, please email us at [your contact email] or WhatsApp us at [your phone number] with:

Your order number

Clear photos of the damaged or incorrect product

A brief description of the issue

Refund Process

If your refund request is approved, the amount will be credited back to your original payment method within 5-7 business days.

If a replacement is approved, we will ship a new order at no additional cost.

Non-Refundable Cases

If the complaint is made after 24 hours of delivery.

If the product is opened and consumed partially.

If the delivery was unsuccessful due to an incorrect address or unavailability of the recipient.

For any concerns, feel free to reach out to us. Your satisfaction is our priority!

Thank you for choosing Malayali Munchies!